Order Buddy is an online shopping platform who works with many brands who have different delivery times. Please refer to their time frames below:
- Frabella Soaps:
- Franjos Kitchen:
- Good Herb Soda:
- Green Trading:
- III Tech NZ:
- Linden Leaves:
- Laura the Label:
- Meals in Steel:
- Native Neem:
- Niche Textile Studio:
- The Oil Project:
With many customers across NZ now choosing to shop online rather than shop in store, as well a small backlog of items still awaiting delivery due to the L4/L3 lockdown restrictions, NZ Post and all courier companies are currently experiencing unprecedented levels of demand.
We promise that everyone is working hard to get your goods shipped out to you as fast as possible, but please be patient if delivery times are slightly longer than expected. NZ Post are currently quoting a possible 5 day delay in shipping certain items.
Customer Terms & ConditionsIntroduction: Order Buddy is a New Zealand-owned and operated online shopping platform (Platform). You can use our Platform to buy a wide range of products from third party retailers and suppliers (Vendors). We connect you to Vendors, who pay us a commission for each order you make on the Platform. While we operate the Platform, when you are buying products on it, you will be transacting directly with the Vendors, and Order Buddy is not a party to these transactions.
To the extent that Vendors’ own terms and conditions are inconsistent with the terms and conditions in this Agreement, the terms and conditions in this Agreement will take precedence and apply.
Use of the Platform
You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. We are not responsible for any unauthorised activity on your account if you fail to keep your account login information secure. If you suspect or become aware of any unauthorised use of your account, you must notify us immediately and take immediate steps to re-secure your account.
Other than connecting to Order Buddy through the Platform, you must not gain or attempt to gain access to Order Buddy’s servers. You agree not to disrupt, modify or interfere with the Platform and its associated software, hardware and data in any way.
We do not warrant that the Platform will be available at all times and without disruption. We may make changes to the content on the Platform at any time without notice.
The Platform has some links to third party websites. These sites have not been prepared by us and are not under our control. Any third party links are only provided as a convenience and we are not responsible for the content or availability of any of these links.
Placing orders on the Platform
Information about products on the Platform is based on material provided by Vendors. We cannot be held responsible for incorrect information supplied by Vendors and you agree to make your own enquiries to verify information and assess the suitability of products before placing an order. We also note that due to photographic and screen limitations, some actual products may differ to a small extent in visual appearance from the way they appear on the Platform. Any information contained on our Platform (and any of our associated websites, Apps or social media pages) constitutes an invitation to treat only and is not an offer by us to supply any products.
To order a product, add it to the shopping cart and proceed through the checkout process. You will be required to enter payment information, which, if successfully completed, will lead to a confirmation page (which you can use as a receipt of your order). Once you complete an order (including payment), it will be sent to the Vendor who will confirm whether your order has been accepted or rejected. If the Vendor rejects your order, you will be refunded in full.
We reserve the right to cancel orders that we believe to be placed for commercial purposes or are fraudulent (including where we believe there may have been credit card or a payment related fraud). We may also cancel orders where there has been an error in the listing of the product (e.g. an incorrect price). If we cancel your order, you will be refunded in full.
Promotions and Offers
Where you have applied a conditional promotion to an order (e.g. free shipping or a % discount for spending above a certain amount), and the order (or part of the order) has been cancelled or refunded, the terms in this clause will apply.
The Vendor cancels the order: where the Vendor cancels your order (or part of your order) e.g. because the Vendor is unable to fulfil your order, conditional promotions will not be reversed (even if the remaining order value no longer qualifies for the relevant promotion).
You return the order: where you return your order (or part of your order), conditional promotions, but not any free shipping promotions, will be automatically reversed if the remaining order value no longer qualifies for the relevant promotion.
All prices listed on Order Buddy are in New Zealand dollars and are inclusive of GST. Please note that prices may be altered on the Platform at any time for any reason. Delivery charges may be listed separately.
- Where orders are delivered from merchants located outside your country of residence, they may be subject to duties or other charges. You will be responsible for paying such duty or other charges and acknowledge that delivery of orders may be delayed where payment of such duty or other charges is required, you may reject the notice to pay tax and duty, reject the order and will be refunded in full. Please note that prices may be altered on the Platform at any time for any reason. Delivery charges may be listed separately.
We currently accept the following credit cards: Visa and MasterCard.
Order Buddy offers you the option of paying for your products through POLi. POLi is an online payment option which facilitates a Pay Anyone internet banking payment from your bank account to a merchant. ... POLi™ is a great alternative for people without credit cards, or for those who have them - but would prefer not to use them to shop online. There are no initial fees applicable to you for using the POLi service.
We note that where any payments made to Merchants are made in a currency other than New Zealand Dollars, we will pay the Merchant based on a market Foreign Exchange Rate on the date of payment, and may keep any gains made as an FX margin.
Transacting with the Vendor
As noted above, when you order products on the Platform, you are transacting directly with Vendors. To the extent permitted by law, Order Buddy makes no warranty or representation regarding the standard or description of any products to be supplied by the Merchants. Merchants are the 'supplier' of the products under the Consumer Guarantees Act 1993 and are responsible for all statutory guarantees and warranties (if any).
GST receipts will be provided by Order Buddy Ltd, who issue tax invoices to Buyers on TheVendor's behalf with Order Buddy acting as The Vendor's agent.
Delivery of your order
Delivery times are set by Vendors and therefore vary depending on which Vendor you are buying from. After placing your order, you will be able to track its progress by logging into the Platform which will either display the progress of your order, or provide a link to the relevant carrier’s site (on which you can check your order’s progress).
To ensure successful delivery, you must provide a delivery address where someone will be present during business hours. The Vendor will not be liable for late delivery where attempted delivery has occurred on or before the relevant delivery timeframe.
Returns and Refunds
All products sold on Order Buddy are likely to come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. If you believe that you have a claim under the Consumer Guarantees Act 1993, you may have the right to a replacement or a refund. Please see our Buyer Guarantee which outlines the process to follow if you believe you have the right to a replacement or refund, or if you think your goods have been damaged or lost during delivery.
As set out in the Buyer Guarantee, you must lodge any complaint you may have through our Platform. Once your complaint has been lodged, we will liaise with the relevant Vendor to resolve your complaint. Order Buddy attempts to resolve complaints as quickly as possible and relies on you to promptly provide all the information needed to resolve your complaint.
Consumer Rights / Liability
Our Buyer Guarantee sets out our standard process for handling certain claims under the Consumer Guarantees Act 1993, however, nothing under clause 3 (or our Buyer Guarantee) is intended to have the effect of restricting or modifying your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other obligations that cannot be restricted or modified by law.
You acknowledge that we are the sole owner or licensee of all intellectual property rights in the Platform and all products listed on it. We hold copyright in all content and elements of our website. You must not copy, alter or reproduce any product, our content or logo, or the Platform (or any part of it), nor permit any person to do so without our prior written consent.
If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display, and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on our Platform and developing your ideas and suggestions for improved products we provide.
Nothing in this clause is intended to have the effect of restricting or modifying your rights or our obligations that cannot be restricted or modified by law (e.g. the Consumer Guarantees Act 1993). Subject to the previous sentence, Order Buddy does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any Vendor's advice, opinion, information, representation or omission whether negligent or otherwise, on the Platform or your use of the Platform. You are solely responsible for the actions you take in reliance on the Vendor’s content on, or accessed through, the Platform.
You will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses) or liability incurred or suffered by us arising from any claim, demand, suit, action or proceeding by any person against us where such loss or liability arose out of, in connection with or in respect of your breach of this Agreement.
If any part of this Agreement is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of this Agreement and the severed part will not affect the validity and enforceability of any remaining provisions.
If we do not exercise or enforce any right or provision under this Agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this Agreement will only be effective if it is in writing and signed by us.
The Platform and any use of it is governed by, and is to be interpreted in accordance with, the laws of New Zealand and you and we submit to the exclusive jurisdiction of the courts of New Zealand.
Order Buddy is a trading name of Order Buddy Limited, a New Zealand company (NZBN: 9429048123426). The name that will appear on your payment account will be Order Buddy.