ORDER BUDDY RETURN & REFUND POLICY

Returns and Refunds are fulfilled by our vendors, please see below for vendors policies.

Aotearoad

We offer a money back or replacement option for any customers that have a reaction on a case by case basis as most want to use the product but need to be swapped to a sensitive option. As our products are personal care items, returns & refunds are not available for change of mind / if you don’t like the smell etc. 

Clean Mixes

Because Clean Mixes is a food, we are unable to accept returns. If there is an issue with your Clean Mixes, we will in the first instance provide a replacement. A refund may be issued if appropriate. 

Green Trading

For hygiene reason, we are unable to accept returns of any health supplements or cosmetic products.  Please choose carefully.  Faulty, damaged or products shipped wrongly will gladly be exchanged or a refund given. In this case, the customer must inform us within 3 days of receiving goods.

Please email us for permission to return goods purchased from our web store prior to returning the goods to us. Include details of the transaction and the reason why you wish to return the goods. We will then reply to you with permission and instructions for returning the goods should we choose to accept your request.

We will accept the return of merchandise ONLY IF IN SALEABLE CONDITION and your request is within 3 days of receipt of the goods.

We are not obliged to refund if you change your mind after buying products. Goods returned which are not faulty or incorrectly supplied may be exchanged at our discretion but not refunded. We can also give you credit which you can use to buy any product from our store. For these items, the cost of return shipping shall be the responsibility of the customer. Please note that we are unable to refund freight cost associated with the delivery and /or return. In a special case, if we do consider to provide you refund then a restocking fee of 25% will be charged on the total invoice less shipping cost. 

For goods returned because of a manufacturers fault, we will meet our obligations under the Consumer Guarantees Act. Faulty goods will be replaced or repaired in the first instance or refunded if no replacement or suitable exchange is available. We may ask to provide a photo or return product back to us.

If goods are incorrectly supplied we will arrange the return of the incorrect goods and supply the correct goods in exchange provided the incorrect goods are received back by us in the same condition they were sent.

If your product has been damaged during delivery please keep the packaging in which the product was delivered in case the courier company needs to inspect it or we request a photo to be sent. Please contact us for further instructions and we will do our best to resolve the problem as soon as possible.

If we have agreed to a refund we will do so in the same way the purchase was paid for. If you have paid by credit card the refund will be credited back to your card. If you have purchased on a company account then a credit will be issued to your account.

Any refund or transaction fees will be charged as per Pay Pal or credit card terms and condition.  If there is any bank transfer then there will not be any extra charges for a refund. 

Good Herb Soda

Replacement of Broken Bottles

Our policy lasts 3 days after the goods are delivered. If 3 days have gone by since your delivery, unfortunately, we can’t offer you a replacement. 

We only replace items if they are defective or damaged. If you need to replace it, send us an email at info@goodherbsoda.com. 

Kagi

What is your policy for returns?

We are unable to accept refunds because of change of mind and are unable to refund or exchange your order once it is placed. Please see the Shipping & Returns page for more information.

What is your warranty period? 

All Kagi pieces are under warranty for 6 months from the original date of purchase providing proof of purchase can be shown. Please see our warranty page on our website, www.kagi.co.nz for more information.

Where can I get my Kagi Jewellery repaired?

Kagi can repair some products in-house. All beaded necklaces and bracelets are able to be re-strung and fixed by us. Please email us on orders@kagi.net and we will give you a cost and details of where to send your repair to. 

L'aura the Label

We do not currently do returns or exchanges.

Linden Leaves

Please choose your products carefully as due to health reasons, refunds for returned products cannot be issued.

We take every care to ensure your order arrives to you in perfect condition but cannot be held liable for damage occurring in transit, misdirected or lost deliveries. Items may be replaced or refunded at the sole discretion of Linden Leaves. 

Meals in Steel

We believe in 100% customer satisfaction and if for some reason you are not happy with the product, you can return the product as long as it has not been used and we will refund you the amount of purchase less 15% restocking fees. Restocking fee would not be charged if there is any manufacturing fault. You bear the shipping cost. Any returns must be in its original pack and accompanied with proof of purchase. However if the product is not faulty there is no legal obligation on us to take it back, so kindly choose your products carefully. 

For goods returned because of a manufacturers fault we will meet our obligations under the Consumer Guarantees Act. Faulty goods will be replaced or repaired in the first instance or refunded if no replacement or suitable exchange is available.

If goods are incorrectly supplied we will arrange return of the incorrect goods and supply the correct goods in exchange provided the incorrect goods are received back by us in the same condition they were sent.

If your product has been damaged during delivery please keep the packaging in which the product was delivered in case the courier company needs to inspect it or we request a photo to be sent. Please contact us for further instructions and we will do our best to resolve the problem as soon as possible.

If we have agreed to a refund we will do so in the same way the purchase was paid for. If you have paid by credit card the refund will be credited back to your card. If you have purchased on a company account then a credit will be issued to your account.

Products purchased from any of our retailer should be returned to that particular retailer. 

Note:  All our stainless steel products are made with food grade 100% stainless steel.  However any leak proof products will come with additional silicon seal.  Without silicon seal it is not possible to make product leak proof.  We still call that product 100% stainless steel as seal has been added separately. 

Delivery Issue?  These are the steps we follow: -

  • We will not ask you (customer) to take it up with the delivery company.  You came to us so we will deal with it. 
  • We may ask you (customer) to describe and /or show us the damage by sending us photo or video.  We will also check other details, eg any damage to packaging, where the parcel was left. 
  • We will also check if the product was in acceptable condition when packed, and if it was properly packaged. 
  • We will ask Delivery Company if anything went wrong.
  • If it is valid complaint, we will offer you a replacement or refund. However we may ask you to return the damaged product back to us for our audit purpose.
  • We will make our own complaint to the delivery company.  

All refund will be provided as per the actual payment mode used by the customer.  

Mipuchi

We accept refunds and exchanges under the following condition:

Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for an exchange on unused items, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

We only replace items if they are defective or damaged, and only refund if your pet has an allergic reaction. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
orders@mipuchi.com

Instructions for returns
To notify us of your desire to return your product, please email us the details of your concern, plus your name, street address, phone number and order number or date of purchase to orders@mipuchi.com.

Our customer service team will respond to your request within 48 hours, and provide further instructions. 

If a refund or exchange is granted for any of the above criteria, you will be issued with a Reply Paid box in which to pack your product. Please ensure you pack the goods securely and carefully to avoid damage. 

A copy of your sent email must be included in with the package.

Please allow up to 10 working days for us to receive the goods and provide you with a refund or exchange.

If your return is for goods that are unopened and in original saleable condition, you will be required to organise your own shipping of the goods. Shipping costs are non-refundable.

Note that perfume can travel by air as it is “non- Flammable.” 

You should mail your product to:

Mipuchi New Zealand

C/O Level 12, KPMG Centre, 85 Alexandra Street, Hamilton Central, Hamilton 3204, New Zealand


You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Native Neem

For hygiene reason, we are unable to accept returns of any cosmetic products.  Please choose carefully.  Faulty, damaged or products shipped wrongly will gladly be exchanged or a refund given. In this case, the customer must inform us within 3 days of receiving goods.

Please email us for permission to return goods purchased from our web store prior to returning the goods to us. Include details of the transaction and the reason why you wish to return the goods. We will then reply to you with permission and instructions for returning the goods should we choose to accept your request.

We will accept the return of merchandise ONLY IF IN SALEABLE CONDITION and your request is within 3 days of receipt of the goods.

We are not obliged to refund if you change your mind after buying products. Goods returned which are not faulty or incorrectly supplied may be exchanged at our discretion but not refunded. We can also give you credit which you can use to buy any product from our store. For these items, the cost of return shipping shall be the responsibility of the customer. Please note that we are unable to refund freight cost associated with the delivery and /or return. In a special case, if we do consider to provide you refund then a restocking fee of 25% will be charged on the total invoice less shipping cost. 

For goods returned because of a manufacturers fault, we will meet our obligations under the Consumer Guarantees Act. Faulty goods will be replaced or repaired in the first instance or refunded if no replacement or suitable exchange is available. We may ask to provide a photo or return product back to us.

If goods are incorrectly supplied we will arrange the return of the incorrect goods and supply the correct goods in exchange provided the incorrect goods are received back by us in the same condition they were sent.

If your product has been damaged during delivery please keep the packaging in which the product was delivered in case the courier company needs to inspect it or we request a photo to be sent. Please contact us for further instructions and we will do our best to resolve the problem as soon as possible.

If we have agreed to a refund we will do so in the same way the purchase was paid for. If you have paid by credit card the refund will be credited back to your card. If you have purchased on a company account then a credit will be issued to your account.

Any refund or transaction fees will be charged as per PayPal or credit card terms and condition.  If there is any bank transfer then there will not be any extra charges for a refund.

Vilo

If I don't like the sunglasses or watch can I return or exchange them?

Yes. Vilo aims to make returns and exchanges as simple as possible. If you would like to return or exchange please contact us first and we will arrange everything for you.

**For New Zealand customers return shipping is totally free! 

  • Returns must be in brand new condition, with original box
  • Returns must be postmarked for return within 30 days of the original delivery to you

If your Vilo sunglasses or watch has a manufacturer defect, we will, of course, repair or replace them for you at no cost.

If you are unsure if your sunglasses will suit, please have a look at our virtual try it on application, on the website product page first.

When can I expect a refund?

We don't withhold refunds. Refunds are normally processed the same working day after the returned goods are inspected and approved.

Warranty

We stand by the quality of our products. All Vilo sunglasses and watches are warranted against manufacturing defects for a full 12 months.

Vilo does not warrant against accidents or lack of care that result in cracks, breakage or dents. Normal wear and tear, loss, theft, scratches, or any damage due to misuse are also not covered. Assessment of any products under warranty remain at the discretion of Vilo.

See our FAQ's to find out tips for taking care of your sunglasses or watch

If you have any issues, please contact us and our customer service team will respond to your request as soon as possible.